Customer Response Supervisor

Are you an experienced leader in responsive repairs and maintenance, passionate about driving high performance and exceptional customer satisfaction? This could be the opportunity you’ve been looking for.
We’re seeking a Customer Response Supervisor to lead a designated team of trade professionals in delivering a high-quality, cost-effective, and customer-focused repairs service within a defined geographical area.

What You’ll Be Doing:

• Leading a customer-obsessed, high-performing team aligned to company values.
• Overseeing the daily delivery of responsive repairs and maintenance services.
• Monitoring performance and productivity against targets, taking swift action where needed.
• Managing a reactive maintenance budget of approximately £900k.
• Handling customer feedback and complaints with professionalism and a resolution-first mindset.
• Ensuring full compliance with health and safety regulations and internal processes.
• Supporting and managing specialist contractors, monitoring quality and adherence to SLAs.
• Providing out-of-hours support via a rota system as needed.

What We’re Looking For:

• Proven leadership experience in a reactive maintenance or property services environment.
• Strong knowledge of repairs diagnostics, cost control, and compliance standards.
• Background in managing mobile trade teams (approx. 10–20 operatives).
• Construction or trade-related qualification, and a valid H&S certification (e.g., SSSTS, SMSTS, IOSH).
• Excellent communication skills with a solution-driven and collaborative approach.
• Commercial awareness and the ability to interpret operational and financial data.
• Strong IT skills with experience using repair management and workforce planning systems.

This is a fantastic opportunity to make a meaningful impact in a fast-paced environment where customer satisfaction and team performance go hand-in-hand.
Interested?
Apply now and bring your leadership to a team that makes a real difference every day.